Shipping Policy

• Order Cut-Off Time: 5:00 pm HKT (Hong Kong Time)

• Order Handling Time: 7 business days (Monday to Friday)

• Shipping Time: 14 calendar days

• Shipping Cost: Free shipping on all orders

At SHILLUU, we aim to deliver your fashion faves as quickly as possible. Here’s everything you need to know about how your order will get to you.

Order Cut-Off Time

Place your order before 5:00 pm HKT and we’ll get started on it that day. Orders placed after this time will be processed the next business day.

Handling Time

We process and prepare your order within 7 business days (Monday to Friday), making sure everything is packed with care.

Shipping Time

Once your order is on its way, you can expect it to arrive within 14 calendar days.

Track Your Order

Once we send your package, you will receive a tracking code via email. You can track your order here.

Shipping Cost

Good news — shipping is free on all orders.

Order Delays

If delays happen, we’ll keep you in the loop. If you’re concerned about your order’s status, feel free to reach out to us at service@shilluu.com.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, email service@shilluu.com with your order details and a photo of the issue. We’ll make it right!

Order Cancellations

If you’d like to cancel your order, please contact us before it’s shipped. Once it’s on its way, cancellations aren’t possible, but you can return it once it arrives.

If you have any questions, feel free to contact us.