Refund policy

Return Window

You have 14 days from the date of delivery to request a return. Unfortunately, returns requested after this period cannot be accepted.

How to Return

1. Contact us at service@shilluu.com to request a Return Authorization and obtain the return address.

2. Pack your item(s) securely — please use the original packaging (or equivalent protective packaging) to prevent damage during transit.

3. Send your package to the return address provided by our support team. Please note that customers are responsible for all return shipping costs.

4. Once we receive and inspect your returned item, we will process your refund (or exchange).

Refund Processing

Refunds will be issued back to your original payment method within 10 business days after we receive and inspect your returned package.

Return Shipping Costs

Customers are responsible for paying their own return shipping fees.

Order Cancellations

Orders can only be canceled prior to processing. Once your order has been shipped, it cannot be canceled, and you will need to follow our standard return process upon arrival.

Damaged or Incorrect Items

If we made a mistake or if your item arrived damaged, please email us at service@shilluu.com with your order details and photos of the issue. We will make it right immediately!

Item Condition

To be eligible for a return, your item must be unused, unworn, and in the exact same condition that you received it.